Enron Corporation And Andersen, Llp - 1904 Words

Enron Corporation and Andersen, LLP 1. What were the business risks Enron faced, and how did those risks increase the likelihood of material misstatements in Enron’s financial statements? Enron was the one of the largest companies that recognized not only in the United States but also around the world. The fall of Enron hurt a lot of people because of the loss of jobs and all the money employees invested in shares of the company with their pension funds. Enron encouraged their employees to invest their money in the company. Any type or move you make in business is a risk. First risk Enron took was when they used the SPE or the â€Å"special business entities† to borrow money but they treated loans to look like revenue, and also not show it on the company financial statement. Since they did not record it on the liabilities such as note payable on their balance sheet, it misinformed their partners and investors into believing that they were generating more revenue than they actually were. Most investors make decisions based on company’s financial statements. Financial statements are prepared by either accounting firms or staff accountants within a company. Every accounting firm follow a standard called GAAP which provides guidelines and rules which companies use when preparing their financial statements. Arthur Anderson accounting prepared for the financial statements for Enron and they lied on the financial to make the company look better than they really were. Another riskShow MoreRelatedEnron Corporation and Andersen, Llp Analyzing the Fall of Two Giants1125 Words   |  5 PagesThe case of Enron Corporation and Andersen, LLP can be noted as one of the most infamous fraud scandals in US history. Investors lost millions of dollars and ruined the public’s trust. Enron was once the seventh largest public company in the United States and Andersen LLP was the world’s largest and most respected business organizations. Enron’s stock prices soared to approximately $100 to less than $10 in 2001. How did these two big giants fall into oblivion and what could have been done to avoidRead MoreArthur Andersen And Enron Cas e Essay983 Words   |  4 PagesThe case is about Arthur Andersen s role in accounting fraud at Enron which was one of its major clients. The criminal charges faced by the firm in the Enron case and how the Enron case eventually led to the closure of Arthur Andersen company. The company was convicted in 2002 of one count of obstruction of justice because of its role in Enron’s auditing. After the conviction, the firm could no longer provide public accounting services. On June 15, 2002, Arthur Andersen was convicted of obstructionRead MoreArthur Andersen s Enron Case918 Words   |  4 Pages The case is about Arthur Andersen s role in accounting fraud at Enron; Enron was one of its Arthur Andersen major clients. The criminal charges faced by Andersen in the Enron case and how the case eventually led to the closure of the company. It was convicted in 2002 of one count of obstruction of justice because of its role in Enron’s auditing. After the conviction, the firm could no longer provide public accounting services. On June 15, 2002, Arthur Andersen was convicted of obstruction ofRead MoreManagement Planning- Arthur Anderson1299 Words   |  6 Pageswithin Arthur Andersen. Specifically, the paper will discuss at least one legal, ethical, and social responsibility issue that impacts Arthur Andersen. Additionally, this paper will analyze the impact these factors have on Arthur Andersen’s management planning. 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The firm of Arthur Andersen LLP was founded in 1913 by Arthur Andersen and ClarenceRead MoreRise Fall of Arthur Andersen, LLP1016 Words   |  5 Pagesï » ¿ March 4, 2014 Rise Fall of Arthur Andersen, LLP Abstract Enron was a natural gas company that was formed in 1985 by Kenneth Lay. By 1992, Enron was the largest selling company of natural gas in North America. In October 2001 a scandal involving Enron was emerging. This scandal led to the fall of the company. The Enron case and many others cases led to the collapse of other companies that did business with them which included oneRead MoreThe Corporate Culture Of Enron1474 Words   |  6 PagesHow did the corporate culture of Enron contribute to its bankruptcy? 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However, with the growth of consulting services, many accounting firms viewed it as aRead MoreCase Analysis Arthur Andersen: Questionable Accounting Practices1012 Words   |  5 PagesCase Analysis Arthur Andersen: Questionable Accounting Practices ââ€" Introduction Arthur Andersen LLP, which is over a span of nearly 90 years, would become one of the Big five largest accounting firms in the United States. Moreover, the accounting firm seen as the symbol of trust, integrity and ethic. The good reputation is derived from the advent of consulting business, which was developed by Leonard Spack. However, with the growth of consulting services, many accounting firms viewed it as a sccessfulRead MoreEnron And Corporate Culture Of Enron1322 Words   |  6 PagesIntroduction In 1985 The Enron Corporation came into existence after a successful merger between two gas pipeline companies. The company nurtured a very competitive culture, which encouraged employees to win at any means necessary. 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Business Analysis Business Communication Essay - 1539 Words

Business communication Task 1 Types Business example Purpose Source Verbal- A spoken method of communication usually face to face e.g. a meeting with staff. Tesco staff meeting to organise a fundraiser for a nearby charity raising money for Cancer research. The purpose of this would be to invite support for activities e.g. Bag packing campaign or family fun day. Internal: Administration/marketing departments discuss how they will raise money for the charity. External: Local council. Tesco asks permission to hold a family fun day. Written- Usually in the form of a letter or leaflet e.g. a letter of complaint. Tesco receive a letter from a customer about the over crowdedness of their carpark which caused his car to be blocked in by another This could be used to inform future developments such as expanding the carpark or introducing a certain system so cars can easily navigate through the carpark. Internal: Administration department takes steps into expanding the carpark External: The government needs to give Tesco planning permission to extend the carpark Onscreen- A presentation or web show of some sort e.g. Training PowerPoint presentation. A presentation to the managers of Tesco to inform them on how to improve and train their departments staff. Strategic direction that leads to the achievement of goals and targets thusly making the store more efficient. Internal: The marketing department prepares the PowerPoint for the managers. External: They useShow MoreRelatedBusiness Analysis On Business Communication1534 Words   |  7 PagesAlthough much associated with business still relies on face-to-face communication, technology has taken its place in business-to-business communication practices as being reliable, effective, and efficient. 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Job titles for business analysis practitioners include not only business analyst, but also business systems analyst, systems analyst, requirements engineer, process analyst, product manager, product owner, enterprise analyst, business architect, managementRead MoreTaking a Look at Five-Products a Day989 Words   |  4 Pagescurrent Business process 1 Some customer’s unable to pick up their order next day 1 Sometime customer ordered item can be out of stock or not available 2 Staff need to add customer details manually 2 Conclusion 2 Recommendations 2 Arrange Doorstep Delivery 2 Implement Database oriented web bade ordering system 2 Implement Stock controlling system 2 References 3 Executive Summary Five-Products-A-Day Business process analysis eliminates three main problems that highly effect to business. 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Fundamentals of Business System Development Free Essays

string(93) " suppliers and technicians to guarantee that the renovations will not exceed the set budget\." Fundamentals of Business Systems Development Human Resource Refigure ration Theron A. Wilson December 12, 2007 University of Phoenix BSA/375 Chloris Wright Riordan Manufacturers are looking for the redesigning of their Human Resource department. This will involve the transferring of their legacy system into a more advance human resource networking system. We will write a custom essay sample on Fundamentals of Business System Development or any similar topic only for you Order Now The company is asking for a proposal that will describe the techniques that will be used in order to gather the information that will be needed for the transformation. Also, the proposal will give a detail analysis that will be included in the design methods that will be involve in the configuration of the new system. Within the proposal, there will be a listing of the key factors that reinsure the organization that the information that was obtained was gathered successful. And as the conclusion, an explanation of the scope and feasibility of the project will be exhibited. The process will be implemented a collaboration of phases within the systems development life cycle. The initial process begins with the developing a team that will be design to handle any situation that may come during the course of the project. This part of the process is prudent in order to accomplish the goal of the project; in which is the successfully redesigning the H R department of Riordan. Therefore, with the collaborated efforts of the team and Riordan’s I. T. department, the process will be implemented in a collaboration of phases that is established by the systems development life cycle. The beginning of the cycle involves the planning phase. Defining the problem will be the first agenda that will be address in the proposal. Riordan’s Human Resource department is the problem domain. It is currently composed of independently-filed paperwork that is maintained by each managerial personnel. Managers are also responsible for the tracking of FMLA absences. A change to any employees’ information is submitted onto special forms by the employee’s manager and process by the payroll clerk. Training and developmental files are established on an Excel spreadsheet and is maintained by the training and development specialist. Records about the workers’ compensation are maintained by an independent contractor. Each recruiter maintains applicant information for open positions. Resumes are filed in a central storage area, and an Excel spreadsheet is used to track the status of applicants. The compensation manager keeps an Excel spreadsheet with the results of job analyses, salary surveys and individual compensation decisions. Employee relations specialists track information about complaints, grievances, harassment complaints, etc. in locked files in their offices. The problem that exists within the human resource department is the absence of an automated networking system. Second, there is not limitation set on those who should be included in dealing with these confidential files. Next, there is not a centralized hub established that can maintain all of the records that need to be kept about the employees for Riordan. Third, the contracting of a third party provider to maintain confidential records of each individual that work for the Riordan Manufacturers is probably is not the best alternative to maintaining the security of the individuals’ information within the organization. The production of a project schedule will be the produced to document the design of the project; the guidelines that they will follow; and the timeline that will be executed in order to meet their goals. The project will begin with the evaluation of Riordan’s I. T. department. This information is required to gain information about the company’s computer and database system in order to see that system can use or handle the upgrades that will be necessary in order to update the H R department. In order to establish this goal, the staff will be used to gain information in order to guarantee the successfulness of the project. Information will be gathered by way of completing questionnaires that will be given to users of the system. Once the questionnaires have been evaluated, the team will proceed with determining what will be needed with the H R department. Once this part of the plan has been executed, the team will developed a proposal to present to Riordan Manufacturing. Once the previous steps has been initiated, there would be a meeting with the corporation is in order to determine the budget for the needed recommendations as well as to determine the length of time the corporation is requiring for the team to be able to finish the proposed upgrades. This is crucial because this will determine the set budget that the team will be obligated to use during the transformation; in which the proposed budget for this operation is set at $150,000. The proposed time will set at three months. The next step is the documenting of the project plan at this stage of project development will help team members adhere to the established strategy, schedule, budget, and definition of quality during the course of a project. The records will reflect the project overview. Within the project overview, there will be a detail description of the project scope and technical information. Then the team will record the project’s strategy, schedule, budget, quality definition, and compile the information into a management plan that will be distribute amongst the team member. Once the previous stages of the cycle have been met, the team will decide if the scope of the project, and in conjunction with the set innovation budget established by Riordan, is feasible to achieve the renovations that are required for the H R department. The team has established that need for the renovation is relevant for Riordan Manufacturing. Second, the team have established that the proposed renovations will is definite a need for the Riordan. A simulation of the proposed system is suggested to be carried out to predict the outcome before the actual project starts. Now the team will develop a written quotation that will acknowledge the quotes from the suppliers and technicians to guarantee that the renovations will not exceed the set budget. You read "Fundamentals of Business System Development" in category "Papers" Once these conditions have been met, the team will instruct the manufacturer that the conditions have been met and set a date of which the operation will begin. To begin the next phase, the team will design an architectural design to establish the layout of the proposed plan. This process will give a detailed description of how the H’s activities will be performed. The system analyst will also include a description of the information system’s architecture in accordance of the data, processes, interfaces and network within his or her report. The system analyst’s primary goal is to eliminate HR’s processes that is comprise mostly of paper forms or electronic files that scattered throughout different departments that do not link together. The goal is to put in place a fully automated HRIS that achieves improvement in the accuracy and currency of data. Also, the system will allow the tracking of individuals that are moving throughout the Riordan’s system. Furthermore, the system will be able to quickly aggregate, analyze, and use data in more of a real-time transaction. It will be able to give projections of potential needs of the workforce; while decreasing the labor requirement that is currently employed within the HR department. The system analyst’s plan is to design the HRIS system using a distributed architecture. This particular architecture is design with the amenities that are required to develop a more centralized H department. The H central location will be at the corporate office. The corporate will be the site of the centralized mainframe computer that is server-based. This will allow user to access date concurrently within a secured environment. Data will be store on a centrally-based database unit. The database unit will allow easier updates, searching and analysis of information collected within the system. Another characteristic of the new system will include web-accessibility. Web-accessibility will allow the interactions amongst the Riordan’s HRIS system to be access by way of the Internet. This will eliminate the installation of client applications to each users’ individual desktop; and at the same time, reduces the time that is involve in deployment and training requirements. This procedure will allow immediate accessibility for anyone with an Internet or LAN connection. The new system will allow scalability and extensibility. A system of wireless devices will be installed in each location. This will allow the H department to network with the other facilities; hence, developing a LAN. Once this procedure has taken place, a Wan will be developing to connect all of the facilities to the corporate location. Any user or outside entities will have access to information through the Internet. An intranet will be established for those that are employees of Riordan. Password-protected login logarithms will be put in place for security stability. There also will be role-based accounts set up to prevent non-authorized staff from the viewing of confidential data that only should be access by upper management positions. The new system design will provide HRIS with total automation; thus, providing a standardization of all manual processes. The upgrades will be performed on the current network at all three facilities, chronologically, to ensure implementation of the system is accomplished without any issue. Now the design of the new H R department has been established, the team will now begin the project. Riordan has approved the proposed plans and now it is time to begin the implementation phase of the project. During this process, the team will be implementing the proposed plan using a strict process that will allow them to be aware of any problems that they may face while executing the plan. The process will take an approximately 6 months, allowing the team to deal with the formalities of the process and the geographical areas that the team. This process involves six points of implementation: (1) coding, (2) testing, (3) installation, (4) documentation, (5) training, and (6) support. The application that is being installed will allow the H R department to communicate by way of the Internet or Intranet. The team will begin at the corporate office first. The team with the collaborated efforts of Riordan’s I. T. department, with begin initializing the new applications to one of the servers. This will allow the team and the I. T. department to analyze the performance of the new application within the system. Once the application has been tested, the team will direct the technicians to proceed onto the remaining servers. This process will be documented to assure that it was successful. Afterwards, the process of re figuring each of the desktops will be initiated. During this process, the team will be programming the computers to accept the new that was installed in the servers. A build and smoke test will be use by the programmers to eliminate any errors within the application. Once the programmers have acknowledged that the process has been tested and documented with no errors, then they will proceed onto the installation process. The installation process will involve installing wireless devices among their Ethernet connections. There are two benefits for the installation of these equipments. First, the Riordan organization will be establishing a WAN amongst their companies in America as well as Japan. Second, the processes of the H R department could be executed through the company’s Intranet cite. This process involves connecting the wireless bridge to where the current modem now resides. Afterwards, each computer will be program to accept the new signaling that will be established with the installation of the wireless devices. Once the previous process has been established, the team will finally begin the process of transferring of the legacy files onto the new system. The team will outsource this project. The outsourced team only job will be to gather all of the paper files and old data that was store in the server and apply them to the new application. This procedure will be somewhat timely, but will not exceed the budget. While trying to achieve the expectations of an utomated H R department, the team will initiate a parallel operation. The team will is using this process to eliminate the risk of system failure and losing all the data that was inputted by the outsourced team. This process will last about two weeks to give the team to analyze and rectify any situation that may happen. The team will now begin to document the response of the new system. If the previ ous process goes according to plan, then the team will begin the training process. The team will train all the users of the new system, as well as some of the I. T. professionals that work for Riordan’s corporate office. The training process will take approximately two weeks. The ultimate goal of the training is to allow the users to understand the new system. The employees will be trained on different areas such as setting their login logarithms, as well as the navigation of the website. These training will also be documented. The team with create a support staff for that will be trained for quick response time. The support staff will also be able to initialize performance tests. The staff will be on-call and also can be reached by way of email. Also users can fill out change request and error reports to the support staff. These requests will be evaluated and performed in a sense of urgency manner. Their will be quality assurance personnel embedded within the organization to assure the quality of the new system. The team will place an on-site technical support person to handle situations that may occur with the operation of the new system. Reference Kelly Ph. D. , John C. (2001). A comparison of Four Design Methods. Department of Computer Science, Furman University. Retrieved November 25, 2007 from www. furman. edu/computerscience. University of Phoenix. (Ed. ). (2004). Creating Satisfy Customers [University of Phoenix Custom Edition e-text]. American Marketing Association. Retrieved November 25, 2007 from https://ecampus. phoenix. edu/secure/resource/resource. asp. University of Phoenix. (Ed. ). (2005). Project Planning and Feasibility Analysis [University of Phoenix Custom Edition e-text]. AllenWeb. Retrieved November 25, 2007 from https://ecampus. phoenix. edu/secure/resource/resource. asp. University of Phoenix. (Ed. ). (1990). Qualitative Educating and Research Methods [University of Phoenix Custom Edition e-text]. Sage. Retrieved November 25, 2007 from https://ecampus. phoenix. edu/secure/resource/resource. asp. Human Resource Configuration How to cite Fundamentals of Business System Development, Papers

Evolution Of Rock free essay sample

The ERM folk rock was first heard of in the U. S music press to describe The Birds music in June 1965. From there, in the United States folk rock arose mainly from three elements: the urban vocal groups of the folk-revival, folk- protest singer-songwriters and the revival of North American rock and roll after the British invasion. Bob Dylan was one of the most influential of all the urban folk-protest songwriters. There are many other urban folk rock bands such as The Mamas The Papas and Buffalo Springfield, and solo artists like Barry McGuire and Scott McKenzie.Then you have more recent folk rock bands such as Muffed Sons. Alternative Rock Alternative rock, also known as TTL rock or just alternative, was at one point called college rock because it was mainly played on college radio stations because it was something new and fresh without steering too far away from the original sound of heavy rock. We will write a custom essay sample on Evolution Of Rock or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page By the end of the 1 asss magazines, radio and just by word of mouth increased, and highlighted the diversity of alternative rock. But yet alternative rock was still more of an underground phenomenon.Occasionally one or two ones would become a commercial hit, or an album would receive a critical praise in mainstream publications like the Rolling Stones magazine. Alternative rock was mainly subdued to independent record labels, college radio stations and underground concerts. Alternative rock was never a type of music that was played all the time until the sasss when it became very popular. Discovering bands such as Canes Addiction, Firehouse and Nirvana. Nirvana was one of the more popular bands with their biggest hit Smells Like Teen Spirit which kids still listen to today. Hard RockHard rock is a form Of loud, aggressive rock music. The electric guitar is often exaggerated followed by the bass guitar and drums. These instruments are often joined by the piano and keyboard, the vocals are often growling and raspy or involve screaming and wailing. In the late 1 asss the term heavy metal was often used to describe hard rock, but gradually began to be used for even louder music and more intense, while hard rock kept a bluesy rock and roll identity. In the mid sasss British rock bands began to modify rock and roll adding harder sounds, heavier guitar riffs, and extreme drumming.From the late sasss it was normal to divide mainstream rock music into hard and soft rock, soft rock was often derived from folk rock, using acoustic instruments and putting more emphasis on melodies. Hard rock was a more intense and louder sound. Hard rock developed into a major form of popular music in the 197(Yes, with bands such as Led Zeppelin, The Who, Deep Purple, Aerostatic, AC/DC, and Van Helen, and reached its commercial peak in the mid to late 1 asss. Bands like Bon Jove and Deft Leopard and the more intense sound of Gun N Roses allowed behind with great success in the later part of that decade.But they quickly lost commercial fame when grunge and Britton came out. Classic Rock In the United States, the classic rock format features music generally from the late sasss to the late 1 asss, mostly focusing on the hard rock genre that reached its peak of being most popular in the sasss. Classic rock generally attracts the older generation rather than teenagers, but is continuously gaining new fans of all ages. Classic rock stations dont play new releases, which keeps them consistent with the style of music they are trying to chive. The classic rock format started with ROAR radio stations that were trying to gain the interest of an older audience by including familiar songs from the past with current songs. In 1980, ROAR radio station MI 05 in Cleveland, Ohio began calling itself Cleveland Classic Rock, which played a mix of rock music from the mid 1 asss to the present. By 1 986, the success of classic rock resulted in 60-80% of the music played on album rock stations. Although it began as a format spin off from ROAR, by 2001 classic rock had passed album rock in market.Most of classic rock songs and singers are still famous today. Todays generation still knows songs like Stairway to Heaven and Here Comes the Sun as being great classic rock hits, and are listened to by thousands. Also, certain bands and singers from the classic rock era are still on teenagers top 25 list. The classic rock era produced some of the most known and best songs in the world, songs that will never be forgotten. In conclusion, you can see how the different styles of rock music have evolved over time, having similarities and differences to one another but still keeping their own unique style.

Malcolm Essays - Counterculture Of The 1960s, Community Organizing

Malcolm Hendrix And King Racism is a problem that the American people have grappled with since colonial times. The 1960's saw the rise of Martin Luther King, Jr and Malcolm X, who not only influenced the civil rights movement but attempted to solve the problem of racism in this country. On February 16, 1965, Malcolm X gave a speech called "Not Just An American Problem, but a World Problem". In his speech he provides a theory on the relationship between media and racism called "image making" which still has validity today. On first reading, Malcolm's tone is angry and his theory on "image making" sounds absurd. He states: They (racists) use the press to get public opinion on their side. . . this is a science called "image making". they hold you in check through this science of imagery. They even make you look down upon yourself, by giving you a bad image of yourself. Some of our own Black people who have eaten this image themselves and digested it -- until they themselves don't want to live in the Black community. Yet, current television programming seems to favor this idea. Local news programs continue to show "colored" communities as dangerous and gang-infested. They continually rely on the reports of these areas for the bulk of their news and overlook the positive images that residents of these areas try to create. For example, KNTV news continually reports on the thefts and shootings in East San Jose but does not make an effort to show how residents are dealing with these situations. The day a local East San Jose church helped sway the city council to put a streetlight on a very busy intersection, the news pre-empted the report with an accident on another East San Jose intersection. As a result, most people in these communities do not realize that they have power to change their area and have a great desire to move out of these areas. They have become prisoners who have bought into the image of East San Jose. Yet, local news programs are not the only ones to blame for "image making"; documentaries have played a part in the negative images of blacks. Malcolm X makes the claim that the negative image of communities in America are just a small part of the "image making" process. The documentary film has done the same for their African homeland. He states: They (the press) projected Africa in a negative image, a hateful image. They made us think that Africa was a land of jungles, a land of animals, a land of cannibals and savages. It was a hateful image. Current documentaries of Africa are still about their jungles and their tribes. Although they do not have a racist tone, the idea that African people are still uncivilized continues. The result is: Black people here in America who hated everything about us that was African. . . it was you who taught us to hate ourselves simply by shrewdly maneuvering us into hating the land of our forefathers and the people on that continent. These films do have an influence on today's society. From watching today's "black TV", the actors on these shows make fun of these images. Recently, Martin Lawrence made fun of one of his friends; calling him a "spear-thrower" on his hit TV show. The larger problem that Malcolm X did not discuss in his speech is the result of the "image making". The effectiveness of today's media on young minds is great. Only several years have passed since the introduction of a Black Barbie doll. The great action heroes are not colored but are white; only their sidekicks are colored, e.g., Lone Ranger and Tonto. Consequently, the serious Black actor is a precious commodity. It is the Black comedian who is more accepted in today's society because they are able to laugh about the negative black images. The white man, as Malcolm X might agree, would favor the comedian over the serious actor because white men do not want to be reminded about their "crime". The comedian often supports the negative black images that the media has created: large lips, large buttocks, the criminal and the slave. Eddie Murphy is famous for his Mister Robinson character on Saturday Night Live. Robinson is a spoof on Mister Rogers; however, Robinson is a criminal. The image of the black man as a thief continues. Television is not all to blame. The media has made many efforts to create a more positive image of Black America. There is a

The Cask of Amontillado Essay Essay Example

The Cask of Amontillado Essay Essay Example The Cask of Amontillado Essay Essay The Cask of Amontillado Essay Essay Rocio Cruz Professor Fred Kille English 102 February 3, 2013 The Cask of Amontillado Essay â€Å"A wrong is unredressed when retribution overtakes its redresser. It is equally unredressed when the avenger fails to make himself as such to him who has done the wrong† Some people are driven to do wrong by enviousness and Edgar Allan Poe’s short story â€Å"The Cask of Amontillado† is one good example of such. The story tells the event of the murder of Fortunato in the hands of Montresor, the narrator. Although many critics argue that Montresor acted out of self- righteousness, one cannot conclude such due to the lack of credibility that can be accounted to him and his malice. Montresor is an unreliable, malicious narrator who shows to have contrasting feelings of guilt and remorse towards his crime against killing Fortunato. Montresor, through his own telling of the events, showed not only that he is not accountable for credibility but he also showed that his main motif to kill Fortunato was enviousness. Perhaps the most revealing reason to asses that Montresor is not a just person is that he lacked evidence to condemn Fortunato. For instance, Montresor opens the story by saying â€Å"the thousand injuries of Fortunato I had borne as I best could, but when he ventured upon insult, I vowed revenge. † These latter lines are all the reader knows of Fortuno’s presumed crime which suggests that there was no concrete wrongdoing from Fortuno after all; therefore revealing that Montresor acted without proof and out of malice. In further support of the claim that the narrator is bad-natured is that he also shows to be a cynic. Throughout the story he constantly refers to Fortunato as â€Å"my friend†. The fact that Montresor does not use negative words to refer to Fortunato tells the audience that he is attempting to protect his self-image and that he acted with hypocrisy. By the same token, the way Montresor talks about Fortuno conveys that he was somewhat envious. While they were already in Montreso’s mansion, he admits to Fortuno â€Å"your health is precious. You are rich, respected, admired, beloved; you are happy, as once I was†. This words are enough to disclose that Montreso was jealous of the place that Fortunato held in society; perhaps implying that Montresor himself once occupied the same place. Not only does Montresor show that he murdered Fortunato unjustifiably but he also seems to live with mixed feelings of guilt and remorse. Following his atrocity, the narrator of the story seems to live with guilty responsibility of killing Fortunato counteracting what many people believe. Montresor’s remorse came right after the crime was committed. â€Å"There came forth in return only a jingling of the bells. My heart grew sick-on account of the dampness of the catacombs,† says Montresor. To clarify, the narrator first admits that he felt unease in his heart and then, almost like trying to convince himself, he attributes this feeling to the â€Å"dampness of the catacombs† showing that his conscience was the true causer of this heart â€Å"sickness†. Another clue that tells the reader that Montresor felt guilty is that, although no one certainly knows who the intended audience of the story is, he is conceivably justifying himself to God. In the first paragraph of the story, Montresor says, â€Å"You, who so well know the nature of my soul, will not suppose, however, that I gave utterance to a threat†. By admitting that â€Å"You† knows â€Å"the nature of [his] soul† the reader can draw the conclusion that it might be someone divine who he is talking to for who else would know him so well? In the same manner, he is asking this divine being to not judge his crime so heavily for he did not simply â€Å"give utterance to a threat†. Likewise, another fact that serves as evidence that Montresor is that he is telling the events fifty years later. This goes to show that the event has haunted the narrator for half a century since he not only recalls everything but is taking the time to tell the story. The narrator of â€Å"The Cask of Amontillado† showed, through his own telling of the events, not only an unreliable narrator but also an envious man that is now living in remorse. The events that led to the assassination of Fortunato do not excuse Montresor as he believes they do. From the way in which Montresor â€Å"brags† his â€Å"perfect crime† the reader can draw the conclusion that he is not but a malicious member of society who tries to justify his wrongdoings by attributing them to the honor of him and his famiy.

Managing Quality, Risk and Cost in Health Care Essay

Managing Quality, Risk and Cost in Health Care - Essay Example There is ample evidence that shows that effective management of service quality and patient safety could bring about vast improvement and desired results. Managing service quality, for example, could improve efficiency and costs and bring about patient satisfaction. On the other hand, improving the standards of patient safety is imperative because it lessens the risks of errors in clinical practice and secures the health and well-being of patients. Theoretically, managerial concerns in these two areas are deemed separate and distinct from each other because whilst one is evidently organisational in nature, the other involves actual clinical practice. The broadness of the concept of quality care, however, necessarily includes patient safety as a subset. Nonetheless, this connection and the commonalities of variables found in these two functions do not necessarily entail their integration. Patient safety is an important, and the primary, function of healthcare and deserves a separate t reatment from service quality. The quality of the service in health care is critically determined by the design of the process or processes that makes up the service. In health care organisations, the services offered are not tangibles but are processes or sets of processes. The process or processes themselves may not be entirely understood by patients but their quality is perceived, from the point of view of patients, from the design of the process or processes. This is because it is the design that shapes and directs the interaction between health provider and patients and serves the defining moment or the critical incident between them. This moment or incident by which the health provider interacts with the member or patient may be called a service encounter. A service encounter greatly impacts upon a member because it is at this point that the latter is given the opportunity to form his or her impression of the health provider’s service quality (Taylor &